Refund policy
We have a 4-day return policy, which means you have 4-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ancysdesign@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ancysdesign@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ancysdesign@gmail.com.
Return and Refund Policy for Ancys Design
At Ancys Design, we take pride in the quality of our products and are committed to providing you with a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Returns
We accept returns for eligible products under the following conditions:
• Customized Products: As our customized products are made to order, they are not eligible for returns or exchanges unless they arrive damaged or defective.
• Ready-to-Ship Products: These items can be returned within 7 days of receiving your order, provided they meet the following criteria:
• The item is unused, unwashed, and in its original condition with all tags and packaging intact.
• You have proof of purchase (order confirmation or invoice).
To initiate a return, please contact us at ancysdesign@gmail.com with your order details and reason for return. We will provide you with further instructions.
2. Non-Returnable Items
The following items are not eligible for return:
• Customized or personalized products.
• Items purchased on sale or marked as final sale.
• Any item that is damaged or altered after delivery.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your return. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping fees (if any) are non-refundable.
4. Damaged or Defective Products
If you receive an item that is damaged or defective, please contact us immediately at ancysdesign@gmail.com with a description and photo of the damage or defect. We will arrange for a replacement or refund, depending on your preference.
5. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Late or Missing Refunds
If you haven’t received your refund within the specified time, please:
1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as there may be some processing delays.
3. If you’ve done all of the above and still have not received your refund, please contact us at ancysdesign@gmail.com.
7. Shipping for Returns
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Contact Us
If you have any questions about our return and refund policy, please reach out to us at ancysdesign@gmail.com. We are here to assist you.
This policy is tailored to ensure clear communication of return and refund processes, including the non-returnable nature of customized products.